Unfortunately, many of them are affected by various issues. Cannot communicate with scanner is a common error message that can appear with Canon scanners on Windows 10. This can be a big problem, and in today’s article we’ll show you how to fix it.

How can I fix the Canon scanner error message in Windows 10?

2. Update your drivers

According to users, if you keep getting Cannot communicate with scanner message on your Canon scanner, the issue might be outdated drivers. To fix the problem, it’s advised to visit Canon’s website and download the latest drivers for your scanner. After updating the drivers to the latest version, the issue should be completely resolved. We strongly recommend the DriverFix tool to update your drivers in order to avoid damage to your PC by manually downloading the wrong driver versions. It scans your system and lists all existing and possibly missing drivers. The tool also detects if there is already a new version for current records. If necessary, these can be updated directly via DriverFix.

3. Reinstall the drivers

4. Perform a Clean boot

In some instances, third-party applications can interfere with your hardware and cause Cannot communicate with scanner message. To fix this problem, users are suggesting to disable all startup applications and services. After your PC restarts, check if the problem is still there. If the issue doesn’t reappear, the cause is one of the disabled applications or services. To find the exact cause, you need to enable disabled applications one by one or in groups until the problem reappears.

5. Enable bidirectional support

6. Move the problematic directories

Once your PC restarts, your printer/scanner will recreate the missing files and the problem with scanning should be completely resolved. Users claim that they fixed this error on Canon PIXMA MG5420, simply by moving a couple of directories. Although this solution works for the aforementioned model, it might also work for other Canon devices.

7. Switch to the Power-saving mode

After doing that, your scanner should start working again. We have to admit that this is an unusual solution, but several users claim that it works, so feel free to try it out. We hope at least one of these solutions was helpful. In case you have any subject-related questions or suggestions, just reach for the comments section below.

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