However, a few SP users have stated in forums that SharePoint documents won’t open in the application solved. Documents don’t open when they select to open them with client MS Office software from within SP. Here are a few resolutions that might fix SharePoint issues for opening Excel or Word documents.
What to do if SharePoint won’t open Excel/Word files?
1. Turn Off Protected View
It might be the case that Protected View is blocking the document opening. When that happens, a Word experienced an error trying to open the file error message pops up or the document might hang. To fix that, you can turn off Protected View for MS Office applications as described above.
2. Try using Stellar Repair Toolkit Office
When SharePoint refuses to open Excel or Word documents, the next thing you should do is to use the powerful Stellar Repair Toolkit Office. This toolkit has it all, from features dedicated to repairing corrupt MS Word documents and files from dealing with corrupt MS Excel and restores data to new Excel files. Regular users looking for convenience will most likely appreciate that it even repairs pictures inserted in Word files and preserves worksheet properties. SPONSORED ⇒ Get Stellar Repair Toolkit for Office
3. Restore Advanced Settings to Default
4. Repair a Corrupted File
Your Excel or Word file might be corrupted. If so, then you’ll need to repair the file to open it. This is how you can repair a corrupted Office document.
5. Open SharePoint in Internet Explorer 11
If you’re utilizing SharePoint within Google Chrome, Edge, or Firefox, consider switching to Internet Explorer 11 instead. The 32-bit Internet Explorer is the most compatible browser with SharePoint as it fully supports ActiveX controls. ActiveX is essential for launching documents in earlier SharePoint versions. So try opening a Word or Excel file from a SharePoint document library within IE. You can launch Internet Explorer by entering the keyword IE in Cortana’s search box.
6. Check your Office Account
Note that your SharePoint account should match your MS Office client account. If you’re using different accounts for SharePoint and MS Office, that might be why SP doesn’t open Excel and Word files. Some users have stated that they needed to add their SharePoint Online accounts again after renewing MS Office subscriptions. This is how you can check, and change, your MS Office account. Those are some of the resolutions that might fix SharePoint so that you can open Word and Excel files directly from its document libraries again. Also, make sure that your browser includes SharePoint Online within its trusted sites. If you have discovered another fix for SharePoint not opening MS Office documents, feel free to share it below.
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